Conditions of sale

The owner of the webshop www.northbeauty.ee (hereinafter referred to as the Webshop) is Saare Seminars OÜ (registration code 14316014), located in Jurna, Tareste village, Saaremaa parish, Republic of Estonia.

Validity of the sales contract, commercial and price information

The terms and conditions of sale apply to the purchase of goods from the Online Shop.

The prices of the products sold in the online shop are indicated with the products. A delivery fee is added to the price. All prices of goods sold in the online shop are in euro.

The delivery fee depends on the location of the buyer and the delivery method. The delivery charge will be displayed to the buyer when placing the order.

Information about the goods is provided on the Online Shop directly next to the goods.

Making a purchase

Once you have selected the right product for you, you will find a button next to each product. “Add to cart”. After you press the button, a message appears: “PRODUCT” has been added to your cart.  In addition, there is a button “View Cart”. Click on it to proceed with your purchase. After clicking the button, you will be redirected to the shopping cart page where you can see the contents and prices of your shopping cart. At the bottom of the page, there is a “Go to Pay” button where you can pay for your purchase. You will be redirected to the next page where you will need to fill in the contact details, select payment and delivery methods and pay for your purchase. After you have paid for your purchase, don’t forget to click on the button on the bank page. “Back to the merchant”

Available payment methods

You can pay for your purchase using the following bank links:

  • Swedbank
  • SEB bank
  • Luminor
  • LHV
  • Coop bank

Settlement is in euros (€). Payments are intermediated by Montonio Finance UAB.

Saare Seminars OÜ is the controller of personal data,  we transfer personal data necessary for the execution of payments to the processor Montonio Finance UAB.

Delivery methods

For delivery options, we offer the following options:

  • SmartPost
  • Omniva

NB! A transport fee will be added to the purchase price. Maximum delivery time up to 14 days.

Placing an order

North Beauty products can be purchased through our online shop or through resellers.

In order to order from the e-shop, you must add the desired products to your shopping cart. To place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the fee will then be displayed on the screen, which can be paid securely by bank transfer, invoice or debit card.

You can pay for the goods via bank links (Swedbank, SEB, Luminor, LHV, Coop Bank, Pocopay) or using a bank card (Visa and MasterCard).

NB! When paying by bank transfer, be sure to press the “Back to merchant” button on the bank page.

Bank links and bank card payments are brokered and provided by Montonio Finance UAB. Payment takes place outside the Online Shop in a secure environment – in the case of payment by bank transfer in the secure environment of the respective bank. The seller does not have access to the customer’s bank and credit card details.

The contract shall enter into force from the date of receipt of the amount due to the current account of the Online Shop.

Saare Seminars OÜ is the controller of the personal data and transfers the personal data necessary for the execution of payments to the processor Montonio Finance UAB.

If the ordered goods cannot be delivered due to expiry of the delivery period or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded immediately, but not later than 14 days after the notification.

Delivery to

Goods will be sent to SmartPost parcel machines within Estonia. Outside Estonia, goods are sent by courier to the customer’s delivery address or to a parcel machine. The delivery price is displayed at the checkout.

The shipping costs are borne by the buyer, and the corresponding price information is displayed with the shipping method.

The ordered goods will be dispatched no later than three working days after the purchase amount has been credited to the e-shop’s bank account.

In exceptional cases, the right to deliver the goods within up to 45 calendar days (the customer will be informed and the purchase amount will be refunded to the customer’s account upon request).

Right of withdrawal

After receipt of the order, the buyer has the right to withdraw from the e-contract within 14 days.

The right of withdrawal does not apply:

  • if the buyer is a legal person.
  • If the customer has ordered goods from a parcel machine but has not picked up the parcel in time and the parcel has been returned to the owner of the online shop. The customer has the possibility to re-order the goods from a parcel machine, paying the costs of returning and resending the parcel.
  • In order to exercise the 14-day right of withdrawal, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as is allowed for testing the goods in a physical shop.
  • If the goods have been used for purposes other than what is necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop has the right to reduce the refundable fee in accordance with the reduction in the value of the goods.
  • In order to return the goods, you must submit a cancellation form, which must include the name of the customer, the order number, the date of the order and the reason for the return. Send a return request to the following e-mail address: info@northbeauty.ee within 14 days of receipt of the goods.

The cost of returning the goods is borne by the buyer, unless the reason for the return is that the product to be returned does not correspond to the product ordered (e.g. wrong or defective product).

The buyer must return the goods within 14 days of the date of the application or provide proof that he has handed them over to the carrier within that period.

Upon receipt of the returned goods, the online shop will return to the buyer immediately, but not later than 14 days after receipt of the withdrawal, all payments received from the buyer under the contract.

The online shop may refuse to make a refund until it has received the goods covered by the contract or until the buyer has provided proof that he has returned the goods, whichever is the earlier.

If the buyer has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost of the usual delivery method.

The online shop has the right to withdraw from the sale and to demand the return of the goods from the buyer, if the price of the goods in the online shop is indicated significantly below the market price of the goods due to a mistake.

Right to lodge a complaint

The online shop is liable for the non-conformity or defect of the goods sold to the buyer, which already existed at the moment of delivery and which will become apparent within a maximum of two years from the delivery of the goods to the buyer. Within the first six months of the delivery of the goods to the purchaser, the defect is presumed to have existed at the time of delivery. It is the responsibility of the Online Shop to rebut this presumption.

In the event of a defect, the purchaser has the right to contact the online shop within two months at the latest by sending an e-mail to info@northbeauty.ee.

The online shop is not liable for defects that occur after the goods have been delivered to the buyer.

If the goods purchased from the Online Shop have defects for which the Online Shop is responsible, the Online Shop will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online shop will refund the buyer all the fees related to the sales contract.

The online shop will respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.

Direct marketing and processing of personal data

The online shop uses the personal data provided by the buyer only to process the order and send the goods to the buyer. The online shop transfers personal data to transport companies in order to deliver goods.

Dispute resolution

If the buyer has any complaints about the Online Shop, they should be sent by e-mail to info@northbeauty.ee.

If the buyer and the Online Shop are unable to resolve the dispute through an agreement, the buyer can turn to the Consumer Disputes Committee. You can consult the procedural conditions and submit an application by. here. The Consumer Disputes Committee is competent to settle disputes arising from a contract concluded between the buyer and the Online Shop. There is no charge for the Commission to examine the buyer’s complaint.

The buyer can contact the European Union’s consumer dispute resolution platform .

Terms of sale have been updated 20.09.2022

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